Customer contact INFORMATION

REX CLUB is a Urawa Reds membership program that aims to allow fans and supporters to share various experiences related to Urawa Reds Reds through "REX CLUB," deepen the bonds between members, and further appreciate the happiness of having friends.

There are three main types of membership:

• (1) LOYALTY (automatic enrollment for season ticket holders, exemption from annual membership fee)
• (2) REGULAR (annual membership fee charged *partial exemption [Annual fee exemption for Heart-full School students and Redsland members])
• (3) WHITE (no annual fee)
  Depending on the category, the type and availability of a card membership card, benefits, points awarded in the point program, items that can be redeemed for benefits, and the content displayed on My Page, etc., differ depending on the category. For details, please refer to "About CATEGORY and STAGE".

Enrollment procedures vary by membership category.

• (1) LOYALTY (season ticket holder)
  Please check here for details.
• (2) REGULAR (Annual fee: Adults 4,000 yen, U-18 1,700 yen) (all prices include tax)
  Membership can be applied for online or at the REX CLUB booth inside Saitama Stadium on days when the top team plays a home game. Regardless of when you apply, the membership is valid until June 30, 2027.

  < Heart-full School Students>
  You will be registered in the REGULAR SCHOOL stage with no annual fee and will receive the same services as U-18 members (some services are excluded).
  The validity period is until June 30, 2027, regardless of when you enrolled in Heart-full School.
  For Heart-full School students with LOYALTY or REGULAR membership, your current membership status will take precedence, and you will not be registered twice.

  <Reds Land Members>
  You will automatically be enrolled in REGULAR REDSLAND with no annual fee waived, and this membership type is common to both adults and U-18s. The validity period is from April 1st to March 31st of the following year, regardless of when you enrolled as a Redsland member.
  Redsland members and season ticket holders will automatically retain their LOYALTY status as season ticket holders. REX CLUB REGULAR (REDSLAND) members will not receive special membership merchandise, membership cards, membership points, or initial membership bonuses (the digital membership card can be displayed on your My Page and has the same functions as a membership card).
  For U-18 SCHOOL and REDSLAND members, there will be no stage changes based on accumulated points.

• (3) WHITE (annual fee free)
  Online registration only.

You can receive services such as:

• (1) Card membership cards will be issued to LOYALTY members and can be used indefinitely in principle. Adults and U-18 members of REX CLUB REGULAR who wish to receive a card will be required to pay a fee when applying. Card membership cards will not be issued to REDSLAND members and WHITE members (they can use a digital membership card that can be displayed on their My Page and has the same functions as a physical card).
• (2) You can participate in the "REX POINT" point program, where you can earn points by attending home games, purchasing tickets, merchandise, food and drink, purchasing the official matchday program (MDP), using facilities at Reds Land, joining the official supporters club (OSC), and receiving bonuses based on Trial results, and use those points to exchange for rewards. The reward exchange program allows you to exchange points for rewards and apply for reward raffles (the points awarded, the rate of points awarded, and the items that can be exchanged for rewards vary depending on the category).
• (3) You can purchase tickets through "REX TICKET," an online ticket purchase site exclusively for REX CLUB members. With "REX TICKET," you can purchase tickets "early" and "at member prices," and for reserved seats, you can "select your seat" individually. You can also earn REX POINTS depending on the purchase amount (available services and benefits vary depending on the category).
• (4) LOYALTY members receive special gifts and services as part of the REX CLUB LOYALTY benefits, including a special REX POINT accrual rate and stage-up benefits. Please see here for details.
• (5) Members who join as REGULAR members will receive special membership benefits upon joining (new or renewal).
  *This item is not provided to those who have been automatically enrolled in REGULAR REDSLAND.
  *For REGULAR SCHOOL students, this is only provided upon initial enrollment.
• (6) Members can access their My Page, a members-only website, from their PCs, tablets, and smartphones. My Page allows members to view and use various content, including registration information, REX POINT acquisition and usage status, attendance records, purchase records of goods eligible for point acquisition, exclusive content, and applications for benefits and raffles. The content of My Page may vary depending on the category and individual, including available benefits and announcements.

Please open the edit screen from "Edit registration information" on My Page.

You can change the registration information yourself on this editing screen. From the perspective of personal information protection, the REX CLUB office (TEL: 0570-064-026 Tuesdays to Saturdays 10:00 to 18:00, excluding Sundays, Mondays, holidays, and home game days) does not provide personal information, except for changes of last name, etc. We do not accept changes to registered details.

In addition, please be sure to check that your email address is correct. If your email address is incorrect, we may not be able to deliver important information to you or you may not be able to authenticate your membership on My Page, so please make sure to register the correct email address.

LOYALTY members can change their personal information only from the My Page of REX CLUB. Personal information cannot be changed from My Page of One Touch Pass.

We apologize for the inconvenience, but please contact the REX CLUB office (TEL: 0570-064-026 Tuesday to Saturday 10:00 to 18:00, excluding Sundays, Mondays, holidays, and home game days).

We apologize for the inconvenience, but please contact the REX CLUB office (TEL: 0570-064-026 Tuesday to Saturday 10:00 to 18:00, excluding Sundays, Mondays, holidays, and home game days).

Heart-full School students will become REGULAR SCHOOL members and will receive the same membership services as U-18 members.

Redsland members will automatically be enrolled in REGULAR REDSLAND.

Anyone else wishing to become a REX CLUB member will need to separately enroll in the REGULAR membership (annual fee required).
*If you are already a LOYALTY member, you are already a REX CLUB member and do not need to register again.

Heart-full School students, Redsland members, and OSC members can register their REX CLUB membership number when joining each respective membership, and the registration information of other members will be reflected in their REX CLUB My Page.

The REGULAR REDSLAND membership is the same for both adults and U-18 members.

・Membership benefits, membership cards, membership points, and initial membership bonuses will not be provided.
*The digital membership card displayed on My Page offers almost the same functionality as the physical membership card.
*There will be no stage changes based on accumulated points.

Depending on the category, you can participate in the "REX POINT" points program, receive benefits and participate in raffles, and access exclusive content. Within the LOYALTY category, there are further stages. Different stages may have different "REX POINT" accrual rates and point amounts. The items you can exchange for benefits may also change. For example, the point accrual rate differs depending on the five stages. Your stage within LOYALTY membership is determined by the number of years you have held a season ticket. In addition, for LOYALTY members, the design of the membership card issued will also differ depending on your stage.

Depending on the category, you can participate in the "REX POINT" points program, receive benefits and participate in raffles, and access exclusive content. Within the REGULAR Adult category, there are further stages. The rate at which "REX POINT" is awarded and the number of points awarded may differ depending on the stage. In addition, you can receive stage bonus benefits as you move up in the stages. Your stage is determined from one of four types based on the total number of points earned and the number of visits.

Starting with the 2026/27 season, the season will run from July 1st to June 30th each year.

Regardless of when you joined, your membership is valid until June 30th of each year (however, for REGULAR SCHOOL members, it is valid until June 30th of the year following the year you joined Heartful. If you do not renew after that, your category will automatically change to WHITE member. For REGULAR REDSLAND members, it is valid until March 31st, in line with the Redsland membership expiration date).

Please note that if you are a LOYALTY member and do not complete the renewal procedure for your season ticket by the specified date, your ticket will expire and you will become a WHITE member from July 1st of the new fiscal year, which will result in restrictions on your use of the points program, etc. Regular members will also become WHITE members if they do not complete the renewal procedure. Information on renewal and renewal procedures will be posted on Urawa Reds official website, REX CLUB My Page, etc.

Please contact the REX CLUB office (TEL: 0570-064-026, Tuesday to Saturday 10:00 to 18:00, excluding Sundays, Mondays, public holidays, and home game days).

Each category and stage has set conditions for belonging to it.

• (1) LOYALTY
  When you purchase a season ticket, you will automatically be placed in the LOYALTY category. Furthermore, your tier within the LOYALTY category will change as you continue to hold your season ticket for a longer period of time.
  The addition of years of continuous membership will be applied upon completion of the renewal process for the "2026/27 season" season ticket.
  Please note that even if you did not apply during the "MEIJI YASUDA J1 100 YEAR VISION LEAGUE" period, if you apply again in the 2026/27 season, your membership history and seat information from the 2025 season and earlier will be carried over.
• (2) REGULAR
  All paid members of REX CLUB will be placed in the REGULAR category.
  The REGULAR adult stage is determined by the total number of points earned and the number of times you have attended, and you will be placed into one of four stages. In addition, there is only one stage for U-18, SCHOOL, and REDSLAND, which are for those under 18, and there are no stage changes.
• (3) WHITE
  If you join as a free member to use REX TICKET's online shop or subscribe to the email newsletter, you will be placed in the WHITE category. Also, if you are a season ticket holder, REGULAR, REDSLAND, or SCHOOL member and do not renew your membership, you will be placed in the WHITE category. There will be no change in your WHITE stage.
  ・Those who are not members of the REX CLUB or are WHITE members can change their category to LOYALTY or REGULAR by purchasing a season ticket or joining the REGULAR category during the application period (the category to which you belong will be changed to the category that meets the requirements). Also, by becoming a Heart-full School student, you will be registered in the REGULAR SCHOOL stage with no annual fee and will receive the same services as U-18 members. Alternatively, by becoming a Redsland member (annual fee 5,000 yen), you can join the REGULAR REDSLAND stage with no annual fee (there are restrictions such as not receiving membership benefits goods, official handbook, membership card, membership points, and first-time membership bonus).
  Please note that season ticket holders cannot join other REX CLUB membership categories. Also, REGULAR members cannot join WHITE membership. There are no restrictions on joining other memberships such as Redsland membership.

The enrollment method differs depending on the membership type.

• ・LOYALTY members are automatically registered by applying only during the season ticket purchase period offered by Urawa Reds. Please check the official website for announcements regarding the application period.
  *Please check here for the application guidelines for the 2026/27 season.
• ・Regular Adult/U-18 memberships can be applied for online or at the REX CLUB booth inside Saitama Stadium on days when the men's top team plays a home game. Online applications can be made from the "New Membership Application Screen". On-site applications are processed at the REX CLUB booth set up at Urawa Reds home games. It may take up to two weeks for your membership information to be registered. Once your information is registered, you will be able to log in. During this time, attendance points, purchase points, etc. will be automatically added.
  *During the early bird registration period, you cannot register at the REX CLUB booth. Please register via the website.

*By becoming a Heart-full School student, you will be registered in the REGULAR SCHOOL stage with an annual membership fee waiver and will receive the same services as U-18 members. Heart-full School students who are LOYALTY or REGULAR will have their current membership status given priority and will not be registered twice.

• ・You can register as a WHITE member who can use REX TICKET, online shop, and e-mail magazine by applying online. You can apply online from the "login screen".

An email address is required for registration. Only one person can register per email address. Even within a family, please provide one email address per person. Please note that you cannot register as a new member using an email address that has already been registered.

If an error occurs when paying your annual fee with a credit card that you previously registered, it may be because the credit card has expired.
*It is possible that the card you have changed since you previously registered your card information with REX CLUB (for example, you changed to a new card due to expiration or loss).

If you selected "Pay with registered card" when selecting your payment method, please select "Pay with credit card" and enter your card information again to complete the payment.

In order to comply with 3D Secure 2.0, you will need to enter personal information (cardholder name, email address, phone number) when using or registering a credit card on the REX CLUB My Page and REX CLUB Shipping Page.

Please check the email sent to you upon joining or the "Change Member Information" section on your REX CLUB My Page.

If you register online, there are two ways to receive your membership benefits: pick them up at the REX CLUB booth or have them delivered. If you register at the REX CLUB booth inside Saitama Stadium on a day when the men's top team is playing a home game, you can only pick them up at the booth.

• ・When you register online, you will be asked to select your benefits and your preferred delivery method (pickup at the REX CLUB booth or delivery). If you choose to pick up your membership at the REX CLUB booth set up at Saitama Stadium on Urawa Reds home game days, you will need to present your membership card (card or digital) to receive it. If you are renewing your membership, please use your existing card membership card. If you choose delivery, it will arrive in about 3 weeks. If you are a new member and request a card membership card, it will be shipped together with your membership. Please note that if you choose delivery, you will be required to pay an additional shipping fee of 800 yen (tax included) in addition to the annual membership fee at the time of registration.
  *Please note that benefits for early registrations will be distributed from the following season onwards.
  * Heart-full School students will receive their membership card by mail, and will receive their enrollment benefits at the time of the school session (first-time enrollment only). Please note that the method of receiving the benefits may change.

LOYALTY members (excluding REDSLAND members) will receive a "Card Membership Card" upon category upgrade, new membership, or stage upgrade. REGULAR Adult and U-18 members can request a card upon application for a fee. The card membership card has the membership card number and QR code printed on the front, and a barcode on the back. When using the services, please use the card membership card or digital membership card with the most recent membership number printed on it. (Please note that card membership cards with past membership numbers cannot be used.)

Your membership number is a unique 10-digit number issued to each REX CLUB member (generally valid for life) and will be printed on the membership card issued to you. Your membership number may change when your category or LOYALTY stage changes, or when your card is reissued due to loss.
When using our services, please use your current card or digital membership card with your most recent membership number printed on it. (Please note that card membership cards with outdated membership numbers cannot be used.)

This is used for personal authentication when participating in reward exchange programs and events, and when earning "REX POINTS." In various usage scenarios, you can use the QR code printed on your physical membership card, as well as the 2D barcode of your digital membership card from your My Page. Even if you forget your physical membership card, you can use the same functions as your physical card by displaying your digital membership card on a smartphone or other device.

Loyalty members are requested to contact the REX CLUB office (TEL: 0570-064-026 Tuesday to Saturday 10:00 to 18:00, excluding Sundays, Mondays, public holidays and home game days) as we will need to confirm some details before proceeding.

If you are a REGULAR (paid) member, you can have your ticket reissued at the REX CLUB support desk inside the south gate during home games (fee: 1,100 yen (tax included)).
You can also use a digital membership card, which can be displayed on your REX CLUB My Page.

The QR code on your digital membership card and the QR code printed on your REX CLUB membership card (either on your One-Touch Pass) cannot be used for entry authentication. Entry requires a valid One-Touch Pass (or paper ticket).
Furthermore, starting with the 2026/27 season, in addition to the conventional IC card, you will also be able to enter using QR tickets within the official J.LEAGUE app, "Club J.LEAGUE".

Click here for details

My Page is a personal page for members only and can be accessed from PCs, tablets, and smartphones. My Page displays registration information, categories, stage information, messages from Urawa Reds, announcements, coupons, etc. You can also use functions such as event lotteries, priority entrance lotteries, and REX POINT reward exchanges (for those who apply online). You can also display the 2D barcode (digital membership card) for each member.

In addition to the official calendar, X, and Facebook, your attendance record for home games, your REX POINT balance and point history, attendance history, ticket and merchandise purchase history, and favorite players will also be displayed. You can also switch to the REX TICKET online shop while remaining logged in.

My page of REX CLUB is for you to enjoy REX CLUB. One Touch Pass My Page is a site that can be used by IC card type season ticket holders. The main service content is the transfer and resale of season tickets. There are two My Pages, but please use them so as not to make a mistake.

​Click here for the login page of REX CLUB My Page

For Urawa Reds, only LOYALTY members who are season ticket holders are eligible for one-touch pass membership. note that.

You can complete the procedure from your REX CLUB My Page (side menu).

If you have forgotten your password but have logged in to your My Page before, please follow the procedure from "Forgot your password?" on the login screen. An email with instructions on how to log in will be sent to your registered email address, so please follow the instructions.

If you are logging in for the first time, please refer to the board on which your REX CLUB card membership card was pasted, as the password is written there. If you are logging in for the first time and have lost your card, please contact the REX CLUB office (TEL: 0570-064-026 Tuesday to Saturday 10:00 to 18:00, excluding Sundays, Mondays, national holidays, and home game days). .

There are several possible reasons. If the problem persists, please contact the REX CLUB office [TEL: 0570-064-026, Tuesday to Saturday 10:00-18:00 (excluding Sundays, Mondays, national holidays, and home game days)].

• ・Your My Page may not be ready to be used yet. If you applied at the REX CLUB booth inside Saitama Stadium during a top team home game, it may take up to two weeks for your information registration to be completed. Once your information registration is complete, you will be able to log in (during this time, attendance points, purchase points, etc. will be automatically added). If you joined via the web application, you can log in immediately after payment.
• ・The wrong password may have been entered (please see "Q: I forgot the password to access my page").
  If you are unable to log in even though your ID and password are correct, please try the following:
• ・Please use a different browser than the one you are currently using, such as the latest version of Google's Chrome browser.
• -Please update the OS software on your device.

If the above measures do not solve the problem, please contact the REX CLUB secretariat [TEL: 0570-064-026, Tuesday to Saturday 10:00 to 18:00 (excluding Sundays, Mondays, holidays, and home game days)].

The types are as follows. Settings can be made from REX CLUB My Page "Edit Registration Information" → "Edit Registration Information" and then "E-mail newsletter request".

• REX CLUB Newsletter ... Information on men's top team Trial and tickets, and information on REX CLUB
• Online shop e-mail newsletter...Information on the release of new goods, etc.
• Fun Fun Reds e-mail newsletter...Information about partner companies
• Reds Ladies Email Magazine... General information regarding Mitsubishi Heavy Industries Urawa Reds Ladies

There is a possibility that you have set domain-specific reception to receive emails on your terminal. Emails from REX CLUB are delivered from two domains. If you want to receive emails from Urawa Reds, please set up so that you can receive the following two domains (below @).

reds-experience.com
urawa-reds.co.jp

Displays the number of years considered to be a continuous season ticket holder. The LOYALTY stage is determined based on this continuous holding period.

You can change your settings in "User Settings" or "Change Member Information" within your My Page. Please also change the automatic renewal setting for the next season for REGULAR (Adult/U-18) memberships here. Season ticket holders can now only change their personal information through the REX CLUB My Page, unlike before. You cannot change your personal information through the OneTouch Pass My Page (except for changing your email address for ticket transfer purposes).

・One-touch pass My Page login address
https://login.jleague.jp/login

REX POINT is a points program that allows you to earn points by attending home games, purchasing season tickets, purchasing tickets through "REX TICKET", purchasing merchandise, purchasing food, purchasing MDP, using the facilities at Reds Land, joining the Official Supporters Club (OSC), etc. The points you earn can be exchanged for a variety of benefits.

There are three pieces of point information listed on my page.

Currently valid: This displays the number of points that can be exchanged at this time.
Points scheduled to expire this year: This shows the number of points that will expire at the end of the current season (for example, June 30, 2027, for the 2027 season).
Cumulative: This displays the total number of points earned over the past two years, including the current season.
*During the transition period, we will be extending the expiration dates of some points. For details, please check "About REX POINT Expiration Dates" at the bottom of the following information page.
https://www.urawa-reds.co.jp/about_rex/point.html

The displayed results are for the men's top team's home games for the Trial in which attendance records were kept. Trial included in the record are the men's top team's home games that are eligible for attendance points. Trial held at Saitama Stadium that are not treated as home games, such as the Emperor's Cup Trial are excluded. Also, even if attendance points are awarded, women's Trial and various events are not included.

If you are using a card other than a REX CLUB Card Membership IC card with the integrated One-Touch Pass IC function and do not record your attendance points in the "Attendance Point Recorder" installed in the stadium, your attendance will not be counted as a match you have attended (season ticket holders who use a REX CLUB Card Membership IC card will be counted automatically. However, for Trial that are not eligible for season tickets, even season ticket holders must register with the attendance point recorder).

Regarding the usage status of coupon codes that can be used with REX TICKET, regardless of whether the coupon is used or not, it will be displayed as "unused" on your REX CLUB My Page.
We apologize for the inconvenience, but please check REX TICKET.

■How to check ticket coupon usage status
You can check your ticket reservation and purchase history on REX TICKET.

All REX CLUB members across all categories can earn points, but the points awarded and the earning rate vary depending on the category. Please note that if you do not renew your season ticket or REGULAR membership, you will become a WHITE member, and there will be significant restrictions on earning and using points.

Eligible activities include visiting the stadium for home games and other events designated by Urawa Reds as eligible for points, as well as season ticket purchases, tickets purchased through Urawa Reds official online ticket site "REX TICKET," merchandise purchases at Urawa Reds' official shop RED VOLTAGE, the online shop, and stadium fan shops, purchases at the stadium gourmet shop, MDP purchases, use of Reds Land facilities, Official Supporters Club (OSC) membership, REX CLUB membership (new registrations only) and renewals, and other bonus points set by Urawa Reds from time to time. Points are awarded for season ticket purchases per seat (LOYALTY members are registered with REX CLUB for each season ticket seat, not per representative). When purchasing tickets through "REX TICKET," points are awarded to the purchaser corresponding to the ticket purchase price (even if multiple tickets are purchased, all points are awarded to the purchaser; points cannot be divided).

When earning points, be sure to have your membership card (card membership card or digital membership card) ready and present it. Points will be given only when you present it. Please note that if you do not bring your membership card (if you join the Official Supporters Club and do not register your membership card number at the time of joining), points cannot be awarded. Loyalty members will be awarded points for visiting the venue based on their visit records when they enter using their card membership card.

See here for details.

As a general rule, the following applies to REGULAR members:

<If the stage is RED>
The basic point accrual rate for ticket and merchandise purchases is 10% of the purchase price. For example, a purchase of 1,000 yen will earn you 100 points (points are rounded down to the nearest whole number).
The basic points awarded for attending home games and other stadium events are 100 points per visit.

<If the stage is RED or higher>
The basic point accrual rate for ticket and merchandise purchases is 11% of the purchase price. For example, a purchase of 1,000 yen will earn you 110 points (points are rounded down to the nearest whole number).
The basic points awarded for attending home games and other stadium events are 110 points per visit.

<Common to all stages>
Unlike other merchandise, MDPs purchased at Trial venues earn a base point reward of 30 points per copy. When purchasing at gourmet shops, etc., the base point reward is 50 points for every 500 yen spent (purchase amounts less than 500 yen are rounded down), while when purchasing MDPs at Trial venues, the base point reward is 30 points per copy.

The basic points awarded for using facilities at Redsland are 10% of the facility usage fee (points are rounded down to the nearest whole number), and the point accrual rate does not vary depending on the category or stage. Membership points for the Official Supporters Club (OSC) are a flat 300 points, awarded only to the representative.

In principle, the grant rate and grant points will fluctuate depending on the category and stage.

Please check here for details such as the points to be granted according to the category and stage, the rate of granting, and the timing of granting.

There are various ways to enjoy the game, such as bonus points for leveling up, bonuses for home Trial results, and MVP bonuses for your favorite player. There are also bonus points that are set periodically.
You can earn 500 points when you sign up for a REGULAR plan.

In REGULAR, if you reach a cumulative total of 7,000 points during MEIJI YASUDA J1 100 YEAR VISION LEAGUE period, you will receive bonus points of 2,000 points for adults and 1,000 points for U-18. Please note that points earned as a sign-up bonus are not included in the cumulative total points.
There are also bonus points that are set from time to time.

Points cannot be awarded at a later date. Please be sure to register at the REX CLUB booth.

You can check your current point balance in the point information on My Page. You can also check the achievements you have earned on the "Point History" screen. In "Point redemption application history", you can also check the history of point redemption.

Earning points depends on how you earn points. Please also see "About REX POINT" for the acquisition timing.

• (1) Attendance at home games, etc.
  ・LOYALTY, REGULAR, REDSLAND, SCHOOL members, and WHITE members can have their points added on the same day by scanning the 2D barcode (card or digital) on their membership card at the "Attendance Point Terminal" located inside the stadium.
  *For season ticket holders (IC card holders), attendance will be registered the following day or later upon entry authentication for season ticket-eligible Trial. Points will be reflected in your REX CLUB My Page within 7 days after Trial.
  *If a member forgets to record their attendance using the "Attendance Point Terminal," points cannot be added at a later date.
• (2) Purchasing season tickets/LOYALTY members
  ・Points will be added automatically. It will be added in March of the new fiscal year.
• (3) Ticket purchase
  ・If you purchase a ticket on the Urawa Reds official online ticket site "REX TICKET", points will be added automatically within about 7 days after purchase (payment).
• (4) Purchase of merchandise
  Points will be automatically added when you purchase items at the official shop RED VOLTAGE or fan shops at Trial venues, etc.
  ・ Online Shop If you purchase through this method, points will be automatically added approximately 7 days after the product is shipped.
• (5) Purchased at Mitsubishi Heavy Industries Urawa Reds Ladies home game merchandise shop.
  - When purchasing at participating gourmet shops at Trial venues, etc., you will receive one "point voucher" for every 500 yen spent (amounts less than 500 yen will be rounded down).
  You will need to add the points yourself. Scan the 2D barcode on the "point voucher" using your smartphone's camera function to access the login screen. Once you log in, the points will be automatically added to your account within a few minutes.
  *Each "point voucher" is valid for one time only. Once you have used the point accrual procedure, you cannot use the "point voucher" again. Also, you will not be able to accrue points after the expiration date shown on the "point voucher".
  *The method of point accrual may change. (e.g., points may be awarded via scanning of the membership card QR code.)
• (6) Use of Reds Land
  ・If you use the facilities of Reds Land, 10% of the facility usage fee (points are rounded down to the nearest whole number) will be awarded. Points are awarded at the same rate for REX CLUB LOYALTY/REGULAR, and there is no change in points given by category or stage.
  To award points, please present your Redsland membership card or REX CLUB membership card (card/digital) at the time of payment. It will be automatically registered within 10 days from the date of use.
  * If you cannot confirm that you are a member of Redsland or REX CLUB, you cannot grant it.
• (7) Joining the Official Supporters Club (OSC) ・If you join the Official Supporters Club (OSC), 300 points will be awarded uniformly to the representative registered in the REX CLUB LOYALTY/REGULAR. When joining the Official Supporters Club (OSC), be sure to register your REX CLUB membership card number. To join the Official Supporters Club (OSC), please click here.
• (8) In principle, bonus points for achieving a cumulative point total will be added automatically. If a "point ticket" is distributed, you will need to add the points yourself using your smartphone, just like when purchasing food and drinks.

No. As a general rule, contributions cannot be combined even between family members.

To see a list of items that can be exchanged for rewards, please check the "Items (Shipping)," "Item/Goods Coupons (Stadium Counter)," and "Tickets (REX TICKET)" icons on My Page. Quantities of each item and ticket are limited, so we recommend exchanging them early. New exchange items will be announced on My Page as they are added. Also, the items that can be exchanged for rewards vary depending on the category and stage.

The method of exchanging points varies depending on the type of point exchange item, which is divided into five categories.
You can check the list of items you can exchange for rewards by clicking the "Items (Delivery)", "Items/Goods Coupons (Stadium Ticket Counter)", and "Tickets (REX TICKET)" icons on your My Page. Please note that the quantity of each item and ticket is limited, so we recommend exchanging them as soon as possible. New exchange items will be announced via notifications on your My Page whenever they are added. Also, the items you can exchange for rewards will vary depending on your category and stage.

• (1) Experience event and merchandise (lottery)
  For experience events or merchandise where the number of participants or number of items is limited, winners will be determined by lottery based on applications submitted through My Page. Points will only be deducted from winners after the lottery is complete (points will not be deducted if you are not selected). Please note that if you do not have the required points at the time of the lottery, you will be disqualified.
  ・Where to apply: Apply through "EVENT" on My Page (WEB)
  ・Item exchange locations: Delivery, point exchange counter, event participation, etc. (varies depending on the item)
• (2) Point exchange items (reception method: first come, first served)
  You can apply from My Page. Once your application is complete, the eligible item will be reserved.
  ・Application location: My Page (WEB)
  [Shipping] Click the "Item (Shipping)" icon
  [Redeem at the stadium counter REX booth] Click on the "Item/Goods Coupon (stadium counter)" icon
• (3) Tickets to Trial eligible for point exchange (acceptance method: first come, first served)
  You can exchange Trial for match tickets through the "REX POINT Ticket Exchange Site" on Urawa Reds official online ticket site "REX TICKET." Please note that there may be restrictions on Trial and seat types that can be exchanged.
  For details on the number of points that can be exchanged for each seat type, please click here.
  ・Where to apply: Click on the "REX POINT Ticket Exchange Site" banner in "REX TICKET"
  ・Ticket issuing: Issued at Seven-Eleven stores (Ticket issuing method is limited to Seven-Eleven stores)
• (4) Merchandise purchase coupons and Reds Land vouchers
  For "Goods Purchase Coupons" and "Reds Land Vouchers," please apply from the "Item/Goods Coupons (Stadium Counter)" banner, then check the "Digital Coupon Usage" banner or "Coupon List" on your My Page. Please present this to staff when using.
  * Merchandise purchase coupons can only be used by LOYALTY and REGULAR members.
• (5) Use of online shop points
  When purchasing goods at the Urawa Reds Online Shop, enter the number of points (4,000 points = 1,000 yen) in the "Use points" field on the "Payment method selection screen" to receive a discount at the time of payment.
  *Only available to LOYALTY and REGULAR members.

Yes, points are valid until the end of the following season, regardless of when they were earned. REX CLUB points are always valid until June 30th of each year, the end of the season. Points that have expired will be forfeited and cannot be used unless special permission is granted to carry them over.

Yes, delivery is possible. The delivery fee is a flat rate of 550 yen (tax included), and you can choose to pay by credit card or at a convenience store. To apply, click on the "Item (Delivery)" icon on your REX CLUB My Page to go to the application page. Please note that the application page is different from that for stadium pickup.

Shipping charges cannot be paid with REX POINT. note that.

You cannot change the receiving method after applying. Please be careful not to make any mistakes when applying.

If you receive a defective product or a product with incorrect contents, please contact the REX CLUB office within 7 days of receipt and then return the product to the address provided within 3 days of receiving the product.

[REX CLUB Secretariat]
TEL: 0570-064-026
Tuesday-Saturday 10:00-18:00 (Excluding Sundays, Mondays, national holidays, and home game days)

As of the 2024 season, we have discontinued the use of paper merchandise coupons and switched to digital coupons.
After applying via the "Items & Goods Coupons (Stadium Ticket Counter)" banner on your My Page, please check your coupon status via the "Use Digital Coupon" banner or "Coupon List" on your My Page. Please present your coupon to the staff when using it.
*Merchandise purchase coupons are only available to LOYALTY and REGULAR members.

We will assist you at the "Support Desk" located within the REX CLUB booth inside Saitama Stadium during the top team's home games.
Please note that a fee of 300 REX POINTS will be charged for this transaction.

Points are generally awarded immediately for purchases made at RED VORTAGE or the stadium fan shop, and approximately 7 days after shipment for purchases made through the online shop. Points are only awarded at RED VORTAGE and the stadium fan shop if you present your latest REX CLUB membership card at the time of payment.
For inquiries regarding "point accrual for merchandise purchases," please contact us through our online shop.
https://e-shop.urawa-reds.co.jp/pages/company/customer

Urawa Reds official ticket site available only to REX CLUB members.

All categories, LOYALTY, REGULAR, and WHITE, can use this service, but the benefits differ depending on the category. By simply registering with REX CLUB WHITE (free membership), the system usage fee and ticket issuing fee that are normally charged when purchasing tickets will be free. In addition, tickets can be purchased in advance sales, which allows you to purchase tickets earlier than general sales (LOYALTY members can purchase tickets at the "fastest" price, REGULAR members can purchase tickets at the "almost the fastest" price, and WHITE members can purchase tickets at the "advance" price). Furthermore, REX CLUB LOYALTY and REGULAR members can purchase tickets at a great discount only when using the online ticket site "REX TICKET", and the member price applies to the site's paid ticket purchase price (the same price even on the day Trial), so you can purchase tickets at a great discount and earn REX POINTS according to the ticket purchase amount.

REX TICKET Click here for details

If you are already a REX CLUB member, you can log in by entering the email address (or latest membership number) registered with REX CLUB as your Login ID and the password registered with REX CLUB as your Password.

If you are not a member of REX CLUB, please join from here.

REX TICKET, the official online ticket site for Urawa Reds, does not sell visitor tickets (Visitor upper seat / Vistor lower seat). As a general rule, only tickets for Urawa Reds (Top Ladies) home games can be purchased. If you wish to purchase visitor seats, from the general sale date, they will only be available through J League Tickets, WE League Tickets, and various play guides.

"REX TICKET" can be used from PCs, smartphones and tablets.

For details on how to use "REX TICKET", please refer to here.

This is the official Urawa Reds merchandise online shop site, available only to REX CLUB members. To use the site, you must register for Urawa Reds membership and REX CLUB, then log in with your REX CLUB membership ID and password. Click here to access the online shop.

By entering the number of points in the "Use points" column on the "Payment method selection screen" when purchasing goods at the online shop, you can get a discount at the time of payment. (4,000 points = 1,000 yen)
See here for details.

* WHITE cannot be used.

When you purchase, points will be added about 7 days after the product is shipped.
*Please note that it may take another 1-2 weeks before points are awarded during long holidays such as summer and year-end and New Year holidays.

One of the benefits of using My Page is a lottery system that determines the order of priority entry at home games for season ticket holders (LOYALTY members) with Home supporter's seat. Season ticket holders with reserved seats cannot participate even if they are season ticket holders.

Those who wish to enter the stadium earlier can apply in advance using their REX CLUB My Page to enter the lottery for entry order, and according to the number drawn, they will be able to enter earlier than the general public. There is a deadline for applications for each Trial, after which the lottery will be automatically held. Please present your membership card, which will automatically be displayed in the "Digital Membership Card" section of your My Page, and join the waiting line.
Please click here for more details.